Please read these Terms of Service carefully before using our website or requesting services from Hana Hou Home (“Company,” “we,” “us,” or “our”). By accessing our website or scheduling services, you agree to be bound by these terms.

1. Services

Hana Hou Home provides residential and commercial plumbing, HVAC (heating and air conditioning), electrical, and related home services in Orange County, California. All services are subject to availability, technician scheduling, and a separate service agreement provided at the time of booking.

2. Communications; Recorded, Automated & AI-Assisted Calls

When you contact Hana Hou Home by phone, or when we call you to confirm, reschedule, or follow up on a service appointment, your call may be answered or placed by an AI-powered receptionist or other automated calling system, rather than, or in addition to, a live team member.

By calling us or accepting a call from us, you consent to your call being recorded and/or transcribed for quality assurance, scheduling accuracy, and training purposes, to the extent permitted by law. If you would prefer to speak with a live team member, you may request this during the call. For more information about how we collect, use, and protect information gathered through phone communications, please see our Privacy Policy.

3. Use of This Website

You may use this website for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable local, state, or federal laws or regulations
• Attempt to gain unauthorized access to any portion of the site or its related systems
• Transmit any harmful, offensive, or disruptive content through contact forms or other site features
• Reproduce, duplicate, or resell any part of the site without our express written permission

4. Estimates and Quotes

Any estimates provided through our website, by phone, or by email are not binding contracts. Final pricing is determined after an on-site assessment by a qualified technician. We will provide you with a written price before any work begins.

5. Scheduling and Cancellations

Appointments may be rescheduled or cancelled by either party. We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule. We reserve the right to reschedule appointments due to technician availability, emergencies, or conditions outside our control.

6. Warranties and Service Guarantees

Any warranties or service guarantees offered by Hana Hou Home, including the Encore Promise, apply only to work performed by our licensed technicians and are subject to the terms set forth in your individual service agreement. Warranty coverage does not extend to damage caused by misuse, modification by others, or acts of nature.

7. Limitation of Liability

To the fullest extent permitted by California law, Hana Hou Home shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our services. Our total liability to you for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you for the service giving rise to the claim.

8. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

9. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Hana Hou Home and is protected by applicable copyright and trademark laws. You may not use our content without our prior written consent.

10. Governing Law

These Terms of Service are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Orange County, California.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time, including to reflect changes in our use of automated or AI-assisted communication systems. Changes will be posted on this page with an updated date. Your continued use of the website after any changes constitutes acceptance of the revised terms.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

Call us at (949) 876-5022, email info@hanahouhome.com, or visit our Contact page to get in touch.

SMS Messaging Terms

By providing your mobile phone number and opting in to receive text messages from Hana Hou Home, you consent to receive SMS communications related to appointments, service reminders, scheduling updates, customer support, account notifications, and occasional promotional offers.

Consent to Receive Messages

By submitting your phone number through our website, contact forms, scheduling forms, service requests, or other communication channels, you expressly consent to receive text messages from Hana Hou Home. Consent is not a condition of purchase.

Message Frequency

Message frequency may vary based on your interactions with Hana Hou Home, scheduled appointments, and service activity.

Message and Data Rates

Message and data rates may apply. Check with your wireless carrier for details regarding your messaging and data plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions

For assistance, reply HELP to any message or contact us through our website at hanahouhome.com.

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Messaging delivery and timing are subject to effective transmission by your wireless carrier and device compatibility. Hana Hou Home and participating carriers are not responsible for delayed, misdirected, or failed message delivery.

Privacy

Mobile phone numbers, SMS consent records, and related opt-in data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers necessary to facilitate SMS delivery and business operations.

Age Restriction

By opting into our SMS messaging program, you represent and warrant that you are at least 18 years of age. Individuals under 18 years of age are not permitted to participate in our SMS messaging program.

Changes to SMS Program

Hana Hou Home reserves the right to modify or terminate its SMS messaging program at any time without prior notice.